Lately we have been receiving many bounced emails from AOL customers. Basically, what happens is that the latest version of AOL (America Online 9.0 Optimized) includes new Spam Controls, which sometimes prevent our email messages from reaching our members. This is the reason why our Subscription Confirmation emails containing your login codes doesn’t get through to you, even when the email has been sent.

There are two ways to solve the problem. You can either use an alternate email address to contact us, or enable AOL's Mail Controls™ feature to accept email from our company.

If you choose to use a different email address, we recomend to signup for a free email account in any popular mail service as: www.yahoo.com or www.hotmail.com. You can use your new email address to place orders from within our member’s area or contact us at (news@findrxonline.net).

The second choice is for customers who have already subscribed to our service, and are worried about not receiving their Subscription Confirmation email. We will now explain step-by-step how to read the messages that we have already sent you, and how to unblock our addresses in your spam filter so you can accept email from our company in the future. This information will also ensure that you receive your Order Confirmation emails from the online pharmacy you are doing business with from within our member's area.

Please read below for detailed instructions on how to change your AOL Mail settings.

First, you need to change AOL's Mail Settings to show all the received messages. Please follow these steps:

1. Click Settings on the toolbar.

2. Click Mail in the Settings window.

3. In the General tab select the following: by default, show me email from: Everyone

4. Click OK or Save

Now you can check your spam folder to find our previous emails:

5. Open your Spam Folder by clicking on the Spam Folder link on the mailbox

6. If AOL has caught any emails that you do not consider spam, highlight the mail and click This is Not Spam.

AOL will now look for similar mail and make sure to place them in your Inbox. By keeping the check box for the Advanced Spam Filters checked, most spam addressed to you will be placed in your spam folder and your interest emails will be sent to your Inbox. However, AOL Spam Filters are not perfect so check your Spam Folder periodically to ensure your spam filters haven’t caught any emails incorrectly. To access the new Spam Controls:

• Click on the Spam Controls link on the mailbox
• or go to AOL Keyword: spam controls
• or go to AOL Keyword: mail controls

In all cases, email messages received from People you know – People in your Address Book and Buddy List® – will be delivered to your main mailbox. AOL suggests adding the e-mail addresses of all your friends, business and family to your AOL Address Book. For more information on how to add our emails to your Address Book please read below.

We hope these instructions will help you to set up AOL Mail to receive communications from us.

For more information please contact AOL Technical Support at 1-800-827-3338 or 1-703-264-1184 (outside the U.S. and Canada).

Address Book

AOL suggests adding the e-mail addresses of all your friends, business and family to your AOL Address Book.

Please add the following www.FindRxOnline.com email addresses to your AOL Address Book:

• medlist@findrxonline.com
• findrxonline@findrxonline.com
• news@findrxonline.net
• noreply@findrxonline.net

Also be sure to add all of the online pharmacies email addresses into your AOL Address Book to ensure you receive your Order Confirmation emails. There are two ways to do so:

A) Adding/Editing Contact Information in the Address Book.

In the Mail menu on the AOL® toolbar, click Address Book.

In the Address Book window, do one of the following:

• Click Add to add a new contact.
• To edit an existing contact, click the contact once to select it, then click Edit.
• To edit a contact’s Address Card, click the contact’s Address Card once to select it, then click Edit. When the contact’s Address Card appears, click Edit again.

Type (or edit) the information under the Contact, Home, Work, and Details tabs.

When you have finished, click Save.

or,

B) Adding an Address from E-mail You Receive

Double-click the e-mail containing the e-mail address(es) you want to add. The e-mail will open in a

new window. Highlight (select) the e-mail address(es) you want to add to your Address Book.

Click Add Address.